The first step for consumers who have been a victim of unlawful practices in the purchases of goods and service is to fill out the Consumer Complaint Form and return it to the West Virginia Attorney General's Consumer Protection Division. If you have questions or need assistance filling out this form, please call the Consumer Hotline at 1-800-368-8808.

•   General Consumer Complaint Form Instructions
•   General Consumer Complaint Form
•   Motor Vehicle Complaint Form
•   Preneed Funeral Complaint Form

The Office of the Attorney General annually reports its activities and concerns regarding numerous consumer concerns and anti-trust matters.

•   2009 Annual Report
•   2008 Annual Report
•   2007 Annual Report
•   2006 Annual Report
•   2005 Annual Report
•   2004 Annual Report
•   2003 Annual Report

•   Important Things Seniors Should Know

• Pre-Need Contracts
  •   Funeral Contract Trust Agreement
  •   Depository Receipt and Trust Agreement
  •   Assignment of Insurance and /or Annuity Contract
•   Pre-Need Funeral Home Complaint Form
•   Funeral Home Initial Application
•   Funeral Home Renewal Application
•   Individual Application to Sell

The Consumer Protection Division of the Office of West Virginia Attorney General enforces Title 142 of the Code of State Regulations, Series 13, which governs health spa regulations. The enactment of this legislative rule was prompted by a significant number of consumer complaints filed with the Consumer Protection Division about health spa operations.

•   Health Spa Legislative Rule
•   Health Spa Informative Checklist
•   Health Spa Registration Form
•   Health Spa Surety Bond Paperwork
•   Health Spa Letter of Credit Form

•   What Credit Card Reform Means to Consumers
•   On The Level: A Consumer's Guide to Hiring a Contractor
•   Take Charge: Don't Be a Slave to Credit Cards
•   On The Mark: A Guide to Concealed Weapons Laws in West Virginia
•   The Reverse Mortgage: An Income Option for Senior Citizens

•   Freedom of Information Act Handbook
•   How to File a Freedome of Information Request in WV
•   Open Meetings Handboook
•   Tenant Rights Handbook
•   Representing Yourself in West Virginia Courts
•   FTC: Identity Theft Handbook
•   FTC: Take Charge Over Identity Theft
•   Federal Reserve Board: Electronic Check Conversion

•   WV Attorney General's Report on Gasoline Prices