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West Virginia / Attorney General State Seal
Phone: 304-558-2021
Press Release


Contact: Beth Ryan
Phone: (304) 558-2021

Release Date: January 8, 2014

Attorney General Morrisey Issues Warning About Scammers Calling Consumers Posing As Frontier Communications Employees

CHARLESTON—Attorney General Patrick Morrisey today urged consumers to be mindful of a scam in which a caller tells consumers they are late on their Frontier payments then asks for consumers’ personal information and demands immediate payment.

“Our Office is aware of phone calls some people are receiving from a person or people posing as Frontier Communications employees,” Attorney General Morrisey said. “The callers tell the consumer they are late in their payments and ask for private, personal information, such as the consumer’s Social Security number, bank account or credit card number and other information. This is most likely a scam. Legitimate businesses do not ask for that type of information over the phone.”

Our office encourages all consumers to follow these tips when receiving unsolicited phone calls in which the caller requests personal information:

•Never give out private personal information over the phone, on the Internet or to someone coming to your home unsolicited.
•If a caller says you must pay a late bill right away, take down the necessary information and then independently verify whether you owe the money. Call the company’s customer service line to verify your account balance.
•Do not panic. Take time to think through whether the amount they say you owe is really owed.
•Remember that wiring money is the same as sending cash. Once it is sent, it is very difficult to trace who received it.
•Be wary if someone uses bullying tactics in order to get you to pay a bill. Hang up and call the Attorney General’s Consumer Protection Office to report the incident.

“As with many scams, consumers should be wary of cold calls that use high-pressure sales tactics to get personal information,” Morrisey said. “Consumers can always take the time to call service providers and companies directly to verify the amount they owe."

If you have been contacted by someone claiming to be from Frontier demanding payment and/or personal information, hang up and contact the Attorney General’s Consumer Protection Office at 1-800-368-8808.